Terms & Conditions
Welcome to Canine Success. By enrolling your dog(s) in our training programs, you agree to the following terms and conditions. Please read them carefully.
1. Client Responsibilities
1.1. Accurate Information:
Prior to the commencement of any training, you agree to complete and return any relevant intake assessment questionnaire and to provide accurate information regarding your dog(s).
1.2. Health and Vaccination:
1.2.1 Your dog(s) must be up-to-date with all relevant vaccinations before attending group classes. Your dog(s) does not need to be vaccinated if they attend a 1-2-1 training or behavioural consultation.
1.2.2 Please inform us if your dog is in season before class starts. If we deem it inappropriate for your dog to start or continue on the training course booked, we will transfer your booking to an alternative course.
1.2.3 You are responsible for ensuring your dog is fit and healthy and not carrying any infectious conditions. If you have any doubts about your dog’s health or have general concerns, please consult your vet immediately and contact us before allowing your dog to participate in any courses or consultations. In the event you fail to comply with this term and another person or dog suffers injury or harm as a result, you agree to indemnify us for any losses we incur as a result of you breaching these terms and conditions.
1.3. Behavioural Issues:
You are responsible for informing us of any aggressive or problematic behaviours. Failure to disclose such information may result in immediate termination of services without a refund falling due. In the event you fail to comply with this term and another person or dog suffers injury or harm as a result, you agree to indemnify us for any losses we incur as a result of your breaching these terms and conditions.
1.4. Equipment and Materials:
You agree to provide any necessary equipment, such as leashes, collars, and harnesses, as required for training sessions.
1.5. Minimum Age:
No person under sixteen shall train any dog without us giving prior written consent. An appropriate adult must supervise all children at all times. You agree to ensure that any children who accompany you to class do not approach or touch any other dog.
1.6 Compliance:
You can be asked to leave at any stage if you are unable or unwilling to follow our instructions and advice, and we believe that this results in causing a danger to other persons or animals, including your own.
1.7 Dog Handling:
You agree to keep your dog under control and handle it competently and safely. Unless otherwise instructed, you will always keep your dog on a lead (and, where advised, a muzzle). If you refuse, you will be asked to leave the course, and your place on the course will be cancelled without any refund falling due.
2. Fees and Payment
2.1. Fees:
The fees for our services will be detailed in the training package you select and agreed upon by us.
2.2. Payment Schedule:
2.2.1 Classes: When you book your place in the class, a £75 non-refundable deposit must be paid. The remaining balance is due seven days before the class starts. If you book your place in the class less than seven days before the class begins, then the full price of the course must be paid at the time of booking. Payment is to be made by direct bank transfer.
2.2.2 (a): Any 1-2-1 consultation included as part of any training class must be used within three months of the date of the start of the class.
2.2.3 Training and Behaviour Consultations: All fees must be paid in advance, unless agreed in writing beforehand.
2.3. Refunds and Cancellations:
2.3.1 Refunds: Refunds are not provided for services rendered. If you cancel after booking but before the date your class commences, you will forfeit the deposit paid.
2.3.2 Cancellations: In the event of a cancellation by us (for any reason), you will be offered a place on an alternative course or a date for a consultation or 1-2-1 training session.
2.3.3 Termination by us: We reserve the right to terminate services:
if your dog(s) poses a danger to itself, the trainer, other dogs, or the public
if the terms of this agreement are breached.
No refunds will be issued in such cases. If we deem that your dog will not benefit from the training environment, we reserve the right to cancel your place on the course. In such circumstances, you will be issued a credit note, which can be applied to other training services we offer.
3. Liability
3.1. Assumption of Risk:
You acknowledge that dog training involves certain risks, including injury to you, your dog(s), or others, including any children accompanying you. You assume full responsibility for any damages or injuries that may occur during the training sessions.
3.2. Waiver of Liability:
To the fullest extent permitted by law, you agree to hold harmless and indemnify Canine Success, its trainers, employees, and agents from any and all claims, damages, losses, or expenses arising out of or resulting from the training services provided.
3.3. Third-Party Liability:
You are responsible for any injury or damage caused by your dog(s) to third parties during or outside of training classes/sessions/consultations.
4. Confidentiality
4.1. Confidential Information:
Any proprietary or confidential information shared between You and us during the training programme shall remain confidential and not be disclosed to third parties without written consent.
5. Media Release
5.1. Consent to use Media:
By participating in Our training programmes, you consent to the use of video or photos in any promotional materials, social media, or advertising by us. You may revoke this consent in writing at any time.
6. Dispute Resolution
6.1. Governing Law:
The laws of England and Wales govern these terms and conditions.
7. Miscellaneous
7.1 Training will proceed in all weather conditions unless you are advised in advance that it is unsafe for training to occur.
7.2 Vehicles are parked at their owners’ own risk. We do not accept any responsibility for theft or damage to vehicles or property during training.
7.3 You will cover the cost of repairing any damage caused to property by you or your dog.
7.4. We reserve the right to amend these terms and conditions at any time. You will be notified of any significant changes in writing.
7.5. These terms and conditions, along with any signed agreements or waivers, constitute the entire agreement between you and us.
7.6. If any of these terms and conditions are found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
8. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
Canine Success
07730 531584
[email protected]
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Acknowledgment of Terms and Conditions
By enrolling your dog(s) in our training programmes, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.